Privacy Policy

Privacy Policy

 

NOTICE

PLEASE READ THE PRIVACY POLICY & DISCLAIMER OF THE WEBSITE CAREFULLY. BY USING THIS WEBSITE OR ANY OF ITS PAGES YOU ARE IN AGREEANCE TO THE TERMS BELOW. IF YOU DO NOT AGREE TO THE PRIVACY POLICY & DISCLAIMER YOU SHOULD NOT ACCESS THIS SITE OR ANY OF ITS PAGES.

 

We want our users to be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it.

 

This site is owned and operated by The FIRM (Fitness Industry Repairs & Maintenance). We respect each site visitor’s right to personal privacy. We want to make your experience online safe and satisfying. This statement applies solely to information collected on this website.

 

For each visitor to our website, our web server automatically recognizes no information regarding the domain or email address. Excluding the collection of cookies (It is a small file that a web server automatically sends to your PC when you browse certain Web sites. Cookies are stored as text files on your hard drive so servers can access them when you return to Web sites you’ve visited before. Cookies contain information that identifies each user, for example: login or username, passwords, shopping cart information, preferences, and so on. When a user revisits a Web site, his or her computer automatically “serves up” the cookie, which establishes the user’s identity, thus eliminating the need for the customer to reenter the information. Basically, the server needs to know this information in order for the Web site to work correctly, and the information is nothing more than a string of letters and numbers).

 

The information we collect is:-

  • Used to improve the content of our Web page.
  • Used to notify subscribers about updates to our Web site.
  • Never shared with other organizations for commercial purposes.

 

In order to use this website, visitors and/or members are not required to complete our registration form.

 

We offer a free mailing list service, which requires some type of voluntary submission of personal information by users. During registration a user must give certain contact information. We never sell or give away this information. It is only gathered to contact the user about services on our site for which s/he has expressed interest.

 

Registration is NOT required to enter our site.

 

We have an order form which we require the user to provide information such as name, email and shipping address and possibly financial information such as credit card number, expiration date. If we have trouble processing an order, we use the information to contact the user. This information is used for shipping and billing information and to fill customer’s orders.

 

Disclaimer

 

The FIRM website recommends the use of fitness equipment for sale to maintain or improve the visitor’s level of fitness. This should not be used as a substitute for advice or care expressed directly from a doctor/medical practitioner to the visitor of this website.

 

The FIRM takes no responsibility for any injury, death, loss or damage, personal, physical or financial to an individual or corporation caused through the use of equipment, information or recommendation provided on this website.

 

The visitor should always consult their doctor/medical practitioner before beginning any fitness or exercise routine. Any information provided on this website should not override advice given by the visitor’s healthcare professional. Always follow the advice given by a doctor/medical practitioner.

 

All prices and products were correct at the time of publication. The FIRM reserves the right to change the price of any product on this website without notice. In the event of a clerical error made in pricing on this website, the prices as indicated by our customer service staff take precedent, and the website prices are nullified.

 

The provision of any URL or Link is done for the convenience of the visitor. The FIRM does not endorse any URL or Link provided on this website. Nor the content or material of that URL or Link or the information at that website.

 

Ownership of Goods

 

All goods will remain the property of The FIRM until all goods are paid in full. No shipments can be made until the visitor’s purchase is paid in full including any quoted freight and handling costs.

 

Pricing

 

All prices on this website are in Australian Dollars and include GST.

 

Delivery & Freight

 

The visitor will be notified of the planned delivery date as soon as possible. The visitor is advised to inform The FIRM of any special delivery instructions when placing the order.

 

If an item placed on order by the visitor to this website is out of stock, The FIRM will contact the visitor to inform them of estimated delivery times.

 

Delivery Discrepancies & Returns

 

The FIRM advises the visitor to check the delivery of goods to ensure the correct order before signing receipt of any equipment. Should there be any discrepancy the visitor should advise the delivery driver immediately, and then notify The FIRM.

 

The visitor is advised to choose equipment carefully as The FIRM does not take responsibility for the choice of products purchased on this website. Refunds will not be given for incorrect choice. Any returns are subject to approval by Management of The FIRM. All freight and handling costs are the responsibility of the purchaser of the products.

 

Warranty

 

Products sold on this website are subject to the manufacturer’s warranty conditions. Please contact The FIRM if equipment is faulty or if you experience any problems and The FIRM customer service staff will advise the purchaser of the steps required to have the equipment repaired.

 

Some products will have ‘in-house’ warranties, whilst others will have manufacturers warranty, which may require the product to be returned directly to the manufacturer. Labour charges apply to warranty repairs after 12months of purchase date. Freight charges apply for returning products to The FIRM and are the sole responsibility of the purchaser.

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OUR LOCATION
Unit 7/56 Buffalo Road Gladesville NSW 2111
PO Box 490 Gladesville NSW 1675
CONTACT NUMBERS
Phone: (02) 9879 5622 Fax: (02) 98795633