Testimonials

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Monark Bike Repair

Hi Judy

Joseph came out today and repaired our Monark bike. As always the staff at The Firm are a pleasure to deal with.
Your customer service and professionalism are commendable.

Thank –you
I will be recommending you to anyone that needs repairs and maintenance.

Cardiac Rehabilitation
Ryde Hospital


Many Thanks

Judy
Many thanks for all you help on this one. The part was perfect and machine in working order now.

Harry Georgoulas

Thank you

Hi Jody,

I would just like to thank you for your help in having my rowing machine repaired.

I had tried other companies which were not able to help or I did not receive responses to my enquiries. I contacted Rebel, where I purchased the machine, and they were unable to assist me.

You were very active in assisting me by making enquiries, forwarding me photos to compare to the bungee cord on my machine and suggesting that your service area may be able to repair it.

My machine was picked up today, repaired and returned this afternoon.

I have been very impressed with your service.

Best wishes to you and The Firm.

Valerie

Valerie

Inspiration PT Castle Hill

I would like to compliment you and ‘The Firm’ for your great service.

Even though we are a small studio, we always feel important and receive great service. Your Service People are prompt, professional and very helpful.

They always take time to discuss our ‘issues’ and give us good advice when appropriate.

Judy, you are always friendly and helpful and arrange prompt appointments for us.

Just recently one of our Clients used your services and was very impressed. Your technician, Joseph, helped both our Client and us. It was a pleasure to have Joseph in the studio.

Thank you very much. I recommend your company whenever I can.

Best regards

Kerry Marshall-Ryan

Inspiration! Personal Fitness Training

5/2 Gladstone Road
Castle Hill NSW 2154

0411 608 065
www.inspiration-pt.com.au

Proform Quickstart 9 Treadmill service

Joseph came back and fixed it all. Thank you for the wonderful service and excellent follow up. Not many companies do but you guys are a stand out.

Jack

Very happy!

Very happy with service.

Pauline


The Piazza Fit Treadmill was a great find

Dear Judy,

The Piazza Fit Treadmill was a great find.

We were limited in our space but still wanted a treadmill to suit our needs and the Piazza Fit ticks all the boxes, plus the added bonus of being very affordable.

Also the The Team were very friendly and helpful with their customer service.

I am only too happy to recommend them to anyone.

Kind Regards
Sylvia Raymond


very happy with the Piazza treadmill

Hi Judy

I am very happy with the Piazza treadmill.
It is very easy to use and does not take up as much space as my old treadmill.
The service I received was very good and their was no problems at all.

Regards

Bob Chilvers


Great Treadmill

Dear Judy and all at The Firm

I just want to give you some feedback about the Piazza Fit Treadmill I bought from you.

Although it is not a heavy duty treadmill it is more than adequate for a residential treadmill. It is quiet and it has all the functions of a
larger electronic treadmill and it also has the microphone output for your mobile or ipod. It is also very quiet and the price is right. I
would recommend this treadmill to anyone.

I also want to thank The Firm for their great service which I have utilised over the years. All the staff are professional and expert in the
work they do. Plus they are very friendly.

Regards
Billie (Wilhelmina)

Wilhelmina Breen (Billie)
N/A

excellent customer service

Thanks Jemma

I must commend you on your excellent customer service from my first phone contact up to now.

It’s a shame my purchase could not proceed with The Firm because of the stockists 6 week delay but I will recommend you to others as a result of the excellent customer service I received.

Regards
Lisa

Lisa

Maintenance Technician

Hi Judy,

 

The reason why we continue with Firm Fitness is because of Joseph, our Maintenance Technician, he is a lovely,   courteous, friendly and competent man. Nothing is too much trouble and he is happy to go through whatever issues we are having and work on a solution. He  knows our equipment as if it was his own and looks after us.

 

Kind regards

 

Jennifer Mathieson

Assistant Manager

Hopewood Health Retreat

103 Greendale Road

Wallacia NSW 2745

Ph: 02 4773 8401

Hopewood Health Retreat
Hopewood Health Retreat

Re: Enquiry - sydney.treadmillrepairs.com.au @ 28 Jan, 2014

We would like to express our appreciation for the service provided by your company. Having tried two other companies with no                 response, it was pleasing to receive such prompt and professional service.

Kind regards

Kerrie and Richard

Kerrie Cave

feedback on treadmill reconditioning

Hi,

just wanted to let you know that everybody is very happy with your work on our treadmill.

Thanks

Stephan.

Stephan Meyer

Preventative Maintenance Contract 2013

Thank you Jemma and to all at The Firm, particularly Joseph and Martin – Martin did a really good job with painting the step machine. Merry Christmas and Happy New Year to all at The Firm.

Gary May
Balmain Cove Community Association

Sport Art 1250 Treadmill

This morning Joseph of your company came to our house to service our
SportsArt 1250 treadmill machine and we found that he was very helpful and
nice. And more importantly the machine got fixed and he also provided us
with some useful advice to prolong the life of the machine.
We are delighted with his service.
Thank you.

Best regards,
Satiadi

Satiadi Halim

The company is its people;the people are the company

I want to compliment Joseph whose intelligence and determination solved a vexing problem that had disabled my NordicTrack

Audiostrider 900 for 3 months. A forensic specialist par excellence.

William Patrick RYAN
RYWIL PTY LTD

Huge Thanks

Hi Mick,

Just wanted to pass on my thanks for the professional, speedy and caring service we received from both you and your treadmill service    repairmen Joseph/Josef yesterday.

The prompt call-to-action and follow-up care and experience that Joe provided were greatly appreciated; plus, the way he clearly laid    out all the options for us.

Was most impressed by the high level of service we received all round.

We now know who to call if we have any further treadmill issues!

Cheers
Stephen
Chatswood

Stephen Cook

Treadmill Info

Dear Ruth,

Thank you for the service call today. We are very pleased with his service and assistance with our issue. Everything seems to be resolved now.

Many thanks for your support.

Kind regards,
Helena

Helena Dashwood

Treadmill repairs Sydney

Thank you for your prompt service for my treadmill. Your technician Joseph was on time. Hardworking, friendly and also very capable. I would be very happy to recommend your company to my friends.

Regards,
Jan Keech

Jan Keech

Treadmill fixed

Dear Gladesville FIRM,

Just had to write to thank yu so much for the FIRM's prompt and excellent service last Wednesday June 15th.

I would like to acknowledge Judy, from your Gladesville office who was patient, efficient, friendly and responsive to my needs. Also Igor, the gentleman who repaired the machine, who was on time, thoroughly professional, supportive, and an obviously skilled tradesman.

I now have a new, old treadmill for which I am most grateful.

Would you be kind enough to let Judy and Igor know how much their efforts are appreciated.

With thanks
Judy Feldman

Judy Feldman

Treadmill belt repair

Hi Judy,

I wanted to provide some feedback with regards to your technician Joseph that came out last week to repair my treadmill. He did a

fantastic job and I am very happy with the level of efficient service he provided.

Thank you so much for sending out such a brilliant technician to complete this job, really appreciate it?

Thanks
Angela

Angela Frouzakis

Cable repair

Hi Judy,

Just wanted to say thank you for arranging the cable covers so quickly last Tuesday and for Martin doing a great job - please pass on my thanks.

Work Cover inspected the gym yesterday and was happy with what they saw.

Regards
Gary
Balmain Cover Community Association

Gary May
Balmain Cover Community Association

Repair visit

Just wanted to say thanks to Joseph, he is a lovely guy.

Thanks again
Craig Raymond

Craig Raymond

Treadmill

Purchased rower from Rebela few years ago - no help with parts -after a long search given The Firm contact number by Workout World Taren Point. Mick and his wife. at The Firm , could have not been more helpful. They found a suitable part and in no time our rower was working again. Thank you so much for taking time and interest in our problem and coming to a solution rather than saying it cannot be fixed. Thank you both - will certainly spread the word!

Susan from Illawong

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OUR LOCATION
Unit 7/56 Buffalo Road Gladesville NSW 2111
PO Box 490 Gladesville NSW 1675
CONTACT NUMBERS
Phone: (02) 9879 5622 Fax: (02) 98795633